Free Delivery on all UK orders
UK DELIVERY OPTIONS
Royal Mail Standard – 2 to 4 Working Days – FREE
Royal Mail 1st Class – 1 to 2 Working Days – £3.40
Next Working Day DHL Express – £9 (If ordered before 1 pm Mon to Fri)
EUROPEAN DELIVERY OPTIONS
European Standard Delivery – Estimated delivery within 7 working days – £7.50 (Free for orders over £100)
European DHL Express – 3 to 4 working days – £20
NORTH AMERICA DELIVERY OPTIONS
North America Standard Delivery- up to 2 weeks – £12 (Free for orders over £100)
North America – DHL Express – 3 to 6 working days – £20
AUSTRALIA DELIVERY OPTIONS
Australia Standard Delivery – up to 2 weeks – £14 (Free for orders over £100)
Australia – DHL Express – 3 to 6 working days – £26
REST OF WORLD DELIVERY OPTIONS
Rest of World Standard Delivery – Up to 2 weeks – £14 (Free for orders over £100)
Rest of World – DHL Express – 3 to 6 working days- £28
*If you are ordering from outside the UK or European Union local taxes and import duties may be applicable and payable when the delivery reaches the specified destination. You are responsible for payment of any such taxes and import duties. Please contact your local customs office for further information before placing your order. We cannot predict their amount or have any control over these.
**Please note! In the rare instance that your delivery is very heavy we may contact you for extra delivery costs.
If your order has been accepted, we will dispatch your order as quickly as possible Monday to Friday. Orders placed after 1pm on Fridays will be dispatched the following Monday. For any orders placed over the weekend, these will be processed the following Monday.
Once your order has been fulfilled we will send you a confirmation email to the address you entered in your order. If you selected an express courier option, this will include your unique tracking number to track your parcel. You can track the progress of your delivery from despatch to delivery.
We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase for up to 30 days from purchase date.
For items purchased on www.tillyandjasper.co.uk, we offer a full refund (with the exception of gift wrapping and shipping expenses associated with the order) if they are returned in their original condition within 30 days of purchase.
If in the unlikely event your product has a manufacturing defect, please contact us at firstname.lastname@example.org or call us on 020 7193 6913. We are here to help and resolve any concerns Monday through Saturday from 9am GMT to 6pm GMT.